1. Introduction

This Privacy Policy explains how MRO Electro Spares - A Division of: Indian Equipment Company (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website mroelectrospares.com (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information:

• Name, billing and shipping address, email address, phone number, mobile numbers, payment information (credit/debit card details, UPI, etc.), and order history.

b. Device and Usage Information:

• IP address, browser type, device identifiers, time zone, cookies, browsing activity, and referring URLs.

c. Customer Support Information:

• Communications with our support team, including emails, chat logs, and call recordings.

d. Additional Data:

• Information you provide for marketing, surveys, or offline interactions.

3. How We Use Your Information

• To process and fulfil orders, including payment processing, shipping, and customer support.
• To communicate with you about your orders, account, or inquiries.
• To improve our Site, products, and services through analytics and feedback.
• To send marketing communications, promotions, or newsletters (with your consent).
• To detect and prevent fraud, unauthorized transactions, and other security issues.
• To comply with legal obligations and resolve disputes.

4. Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal information based on:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests, provided these do not override your rights.

5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

a. Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purpose for collecting or selling your information, and the categories of third parties with whom we share your information.

b. Right to Delete

You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (such as completing a transaction, detecting security incidents, complying with legal obligations, etc.).

c. Right to Opt-Out of Sale

We do not sell your personal information to third parties. If this changes, we will update this policy and provide you with the right to opt-out.

d. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services.

e. How to Exercise Your Rights

To exercise your CCPA rights, please contact us at:

• Email: privacy@mroelectrospares.com
• Insert physical address and phone number if applicable

We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

6. Sharing Your Information

We may share your information with:

• Service providers (e.g., payment processors, shipping companies, IT support, analytics providers).
• Advertising and marketing partners (for targeted advertising, product introductions, email mailers, WhatsApp marketing, if applicable).
• Legal authorities, if required by law or to protect our rights.
• Affiliates and business partners, as part of business operations or transactions.

We do not sell your personal information to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for such transfers, as required by law.

8. Data Retention

We retain your personal information as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data as described below.

9. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information.
• Correction or update of your information.
• Deletion (“right to be forgotten”).
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent (where processing is based on consent).
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at: privacy@mroelectrospares.com

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver targeted advertising. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

11. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

12. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for deletion.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us