1. Introduction

Welcome to MRO Electro Spares - A Division of: Indian Equipment Company (“we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your use of our website mroelectrospares.com (“Site”) and the purchase of products (“Products”) offered through our Site. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Site and purchase Products. By using our Site, you represent and warrant that you meet these requirements.

3. Account Registration

• You may be required to create an account to access certain features.
• You agree to provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Notify us immediately of any unauthorized use or security breach.

4. Product Information

• We strive to ensure that all Product descriptions, specifications, and prices are accurate. However, errors may occur.
• All images are for illustrative purposes only. Actual Products may vary.
• We reserve the right to modify or discontinue Products at any time without notice.

5. Orders and Acceptance

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to Product availability, errors in Product or pricing information, or suspected fraud.
• Upon placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order.
• Acceptance occurs when we dispatch the Product(s) to you.

6. Pricing and Payment

• All prices are listed in Indian Rupees and are exclusive of applicable taxes, duties, and shipping charges unless stated otherwise. These prices are valid for sales within India only & not applicable for overseas/export sales outside India.
• Payment must be made in full at the time of order using the payment methods provided.
• We use secure payment gateways but are not responsible for any unauthorized access or loss during payment processing.

7. Shipping and Delivery

• Shipping costs and estimated delivery times are provided at checkout (for Sales within India).
• Delivery dates are estimates and not guaranteed. We are not liable for delays caused by third-party carriers, couriers, delivery partners, or events beyond our control.
• Risk of loss and title for Products pass to you upon delivery.

8. International Orders

• Prices listed on this website are not applicable for export orders. Overseas Customers are requested to send us email enquiries for specific quotes mentioning all details.
• International shipments may be subject to customs duties, taxes, and import regulations. You are responsible for compliance and any associated costs.
• We are not liable for delays or losses due to customs processing.

9. Returns, Refunds, and Exchanges

• Please refer to our Return Policy for details on returns, refunds, and exchanges.
• Products must be returned in original condition and packaging, with proof of purchase.
• Certain items (e.g., custom orders, clearance items) may not be eligible for return.

10. Warranty and Disclaimer

• Products may be covered by manufacturer warranties. Please refer to the Product documentation.
• Except as expressly stated, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Site will be error-free, secure, or uninterrupted.
• We make no warranties, representations or undertakings about the contents on this Website. 

11. Limitation of Liability

• To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or use, arising out of or related to your use of the Site or Products.
• Our total liability for any claim arising out of these Terms or your use of the Site or Products will not exceed the amount paid by you for the Product(s) in question.

12. Indemnification

You agree to indemnify, defend, and hold harmless MRO Electro Spares - A Division of: Indian Equipment Company, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Site, violation of these Terms, or infringement of any rights of a third party.

13. Intellectual Property

• All content on the Site, including text, datasheets, catalogues, graphics, logos, images, and software, is the property of their respective owners/manufacturers or Indian Equipment Company or its licensors and is protected by intellectual property laws.
• We shall not be liable for technical or editorial errors or omissions contained herein, nor for incidental or consequential damages resulting from the furnishing, performance or use of this material. The Manufacturer reserves the right to modify technical or dimensional features of their products from time to time in the interest of technological advances.
• All of the content of this Website is the copyright of the respective Manufacturer's / Brand Owners. All rights reserved. Reproduction of part or all of the contents of this Website in any form is prohibited other than for personal use only and may not be recopied and shared with a third party. The permission to recopy for personal use does not allow for incorporation of material or any part of it in any other Website, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise).

14. User Comments, Feedback, and Submissions

·  If you submit comments, feedback, suggestions, proposals, plans, creative ideas, contest entries, or other materials to us—whether in response to a request or voluntarily, and whether submitted online, by email, by postal mail, or by any other means (“Submissions”)—you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to edit, copy, publish, distribute, translate, and otherwise use those Submissions in any medium, without restriction. We are not obligated to (1) treat any Submission as confidential; (2) compensate you for any Submission; or (3) respond to any Submission.

·  We reserve the right, but are not obligated, to monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

·  By making a Submission, you represent and warrant that it does not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Submission will not contain unlawful, abusive, defamatory, obscene, or otherwise objectionable material, nor any computer virus or malware that could affect the operation of our Site or related services. You must not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Submission. You are solely responsible for the content and accuracy of your Submissions. We assume no responsibility and accept no liability for any Submissions posted by you or any third party.

15. Privacy

Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

16. Prohibited Uses

You agree not to:

• Use the Site for unlawful purposes or in violation of applicable laws.
• Interfere with or disrupt the Site or servers.
• Attempt to gain unauthorized access to any part of the Site or other accounts.
• Use any automated means to access or scrape the Site.

17. Compliance with Export Laws

You agree to comply with all applicable export and import laws and regulations in your use of the Site and purchase of Products.

18. Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, strikes, or interruptions in internet or utility services.

19. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Jurisdiction of Mumbai, Maharashtra, India, without regard to conflict of law principles.
• Any disputes will be resolved through binding arbitration or courts located in Mumbai, unless otherwise required by law.

20. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on the Site with the “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Terms.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and

MRO Electro Spares - A Division of: Indian Equipment Company regarding your use of the Site and purchase of Products from us.